Contact Eagle Trace Water Restoration

What should you do first when water gets into your house in Eagle Trace?

Start with safety and the water supply, and call us while you work down this list.

• If the breaker panel is in the wet area, don't touch it. Stay on dry ground and let the crew or your electric utility deal with the power.
• If the leak is at the washer, close both valves behind it. If it's anywhere else, close the main valve.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What will we ask when you call about water damage in Eagle Trace?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• What started it, if you know, like a burst pipe or rain coming in.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• Which rooms and floors are wet.
• About how long the water has been sitting.
• The name of your insurance company, if you've already decided to file.
• If the furnace or water heater got wet.
• Anything the crew needs to get in, like a gate code or where to park.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What will the crew do first when they arrive?

The visit opens with the source and safety, since drying can't start while water is still coming in.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

How does the age of Eagle Trace homes change a water call?

If you know when your house was built, or whether it has a basement, share that on the call. Older homes and newer ones leak in different places, and the crew plans the visit around what you tell us. Mention any of this when you call, and the crew will plan around it.

Does this page cover your part of Eagle Trace?

Calls from anywhere in Eagle Trace come to the same number.

Calls from nearby Woodcreek Reserve, Bellwood, Prestwick, Station Hill, Woodcreek Crossing, Yellowwood, Kensington and Chapel Pines reach the same team. For addresses near the edge of the service area, call and the team will check whether a crew can get there. For details on the work itself, see our page on water damage restoration.

What do Eagle Trace homeowners ask before they call?

Which company stands behind this page?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Eagle Trace Water Restoration. Its BBB profile shows an A+ rating and accreditation since 2019.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. In January 2026, Aaron joined FOX59's Indy Now to talk about water restoration. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. Call the number on this page any time to reach the team.